Top Tips for Smart Locker Installations


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So you’ve decided to install a Smart Locker, great choice! The team at ParcelPort has listed the top 9 tips you should consider before moving forward.

Indoor vs. Outdoor – Generally speaking, residents prefer the comfort and convenience of indoor lockers. In colder climates where snow and freezing rain occur, locker slots can occasionally freeze shut, which is not the best experience. Picking outdoor locations with partial or complete coverage is best if possible; outdoor lockers should be a last resort.

Location, Location! – Lockers should be installed in or close to the building lobby for several reasons. First, residents frequently pass through the lobby to get their mail or to the elevator, so a quick detour to grab their parcels is convenient. Also, the concierge is close by to answer questions, keep an eye on things, and direct couriers for parcel drop-offs. Couriers will appreciate keeping the route to the locker simple and well-defined, as drivers change often. Remember parcel lockers are open 24/7, so the area you select should also be. You can provide the best experience possible by choosing the best location!

Space – Keep in mind that not only residents will use the space, but couriers with trolleys will also need to navigate around your locker. The rule of thumb is to allow 42 inches in front of the Smart Locker installation. Then, plan for a minimum ceiling height of 7 feet.

Locker Expansion – It’s best to think ahead when planning your location and before ordering your locker system. As parcel volumes increase (and they will), you’ll need more capacity to adapt and consequently more space to add locker banks. Be sure to pick a system that can scale easily and plan for a second location just in case.

Electrical – Most parcel lockers run off a standard 120 V plug and draw minimal power. Your chosen location should have an outlet, ideally positioned behind the locker. If that’s not possible, it should be close by and secured with a tamper-proof encasement.

Internet Connectivity – Smart lockers depend on connecting to the cloud, and a reliable internet connection is key. Ideally, a wired connection is preferable. However, wireless can work if the connection is stable and bandwidth is readily available. Remember, if passwords (wi-fi, direct) are changed, you’ll need to inform your locker vendor.

Lighting – Adequate lighting is an essential aspect of the locker experience. Best to ensure that the space has good ambient lighting, 24/7.

Security – As most lockers have security cameras, you don’t need a space where location cameras are already present. Additionally, most locker software keeps track of all pickups and drop-offs for extra peace of mind if something should occur.

Aesthetics – To fit in or complement the surrounding area (or match your branding), vinyl wrapping is available for your Smart Lockers. From simple decals to full murals, the only limit is your imagination.

To learn more about how your organization can maximize smart lockers to reduce cost, increase revenue, and delight your customers, contact the ParcelPort team online by visiting, email at or calling 1-800-818-0870.