New to smart lockers? Start your journey here!
ParcelPort offers a convenient and secure parcel management solution residents adore with valuable, revenue generating services corporations and associations love!
The results are in… 99% of residents who use a ParcelPort Smart Locker love them. Here’s Mike to share what makes our solution so special.
*We can manufacture your smart locker domestically or overseas, but all systems are assembled right here in Canada!
Many condominium and apartment buildings rely on concierge, security or onsite staff to manage the barrage of incoming parcel deliveries.
But have you ever stopped to think how much time (and money) is spent by staff processing the acceptance, storage and retrieval of packages?
By using our calculator, you can estimate how much your building is spending on parcel management by staff. Just imagine how much better their time and your money could be used by installing a smart locker by ParcelPort!
Enter the number of units and your average hourly staff wage to obtain your estimate.
Our calculator assumes an average daily parcel volume of 18 deliveries per 100 units and an average of 5 minutes to accept, process and retrieve parcels by staff. Assumes smart locker is purchased, not financed (cost of money is not considered).
Wat to show this to your board? We can prepare a one-page summary.
Our purpose is to transform parcel logistics through the smart use of technology. And when it comes to residential buildings and communities, we’ve tackled the difficult challenges allowing you to enjoy:
From outbound shipping to product returns (and many more to come), residents will not know how they lived without a ParcelPort at the ready!
See how smart lockers compare to concierge package handling.
Couriers and residents alike appreciate the simplicity and ease of ParcelPort’s smart locker systems. And property managers love saving the average 5 minutes required to manually manage a parcel delivery and focus on more important tasks instead!
The Definitive Residential Guide to Smart Lockers: Read Now
Our proprietary, easy to use software streamlines drop-offs and pickups while our cloud software monitors and manages every Smart Locker in our network.
ParcelPort’s field proven software stack includes the following features:
Our commercial smart locker solutions use the same platform. And all of ParcelPort’s software solutions are engineered and operated in North America.
Designed and engineered in North America to the highest standard of security, intelligence and configurability.
ParcelPort lockers offer the following key build characteristics:
“Our boards and residents are thrilled with the ParcelPort Smart Lockers. They have alleviated so much work and issues that lost packages are now non-existent! We also are saving thousands of dollars a month in staffing costs while residents gained the freedom to collect their packages any time they want. Well worth the investment. Only wish we had done it sooner!”
-Del Property Management
The 5 Questions You Must Ask Before Installing a Smart Locker: Read Now
We offer locally based, comprehensive support packages with every residential smart locker we install which includes:
Always innovating, our development team continues to evolve our residential smart locker solution by adding resident friendly services to provide the ultimate in convenience:
Revenue generated from services provided at the locker can be shared with condominiums, building owners, and property managers to offset your smart locker’s maintenance and software costs.
It's simple. When a courier arrives at your building, they scan the parcel's barcode on the ParcelPort touchscreen. The system automatically matches the parcel to the correct resident, assigns an appropriately sized locker slot, and opens the door for deposit. Once the courier completes the drop-off, you receive a text message and email with a unique pickup code. Visit the locker at any time, enter your code or scan the barcode, and your slot opens automatically. The entire process is contactless and available 24/7 — no concierge involvement required.
The cost of a smart parcel locker system depends on several factors including the number of units in your building, the locker configuration (number and size of slots), and your preferred support package. ParcelPort offers flexible options for buildings of all sizes — from small communities to 500+ unit high-rises. We also offer revenue-sharing opportunities where services provided through the locker can help offset maintenance and software costs. Contact us for a customized quote tailored to your building's specific needs.
With exception of Canada Post, who is not sanctioned to use any third party locker, ParcelPort smart lockers are fully courier-agnostic, meaning any delivery company can deposit parcels — including FedEx, UPS, Purolator, Amazon, Intelcom, DHL, and local couriers. There are no restrictions on which carriers can access the locker, ensuring that every parcel your residents order online makes it into a secure slot regardless of who ships it.
Parcels remain in the locker for two calendar days from the time you receive your delivery notification. ParcelPort sends reminders before the expiry period ends, so you'll have plenty of notice. If you need additional time, simply contact our support team. You can also forward your pickup code to a trusted friend or family member to collect the parcel on your behalf.
Yes. ParcelPort's software integrates with most major property management platforms. The system can connect securely to your building's resident database, automatically updating the locker directory so that new residents are added and departing residents are removed without manual intervention. This eliminates the administrative burden on building staff and ensures the locker system is always up to date.
Yes. ParcelPort's smart locker system is fully PIPEDA (Personal Information Protection and Electronic Documents Act) compliant. All resident data is securely managed and stored, and our software is engineered and operated in North America. We take data privacy seriously and ensure that personal information collected through the locker system — such as names, contact details, and delivery records — is handled in accordance with Canadian federal privacy legislation.
If a parcel is too large to fit into any available locker slot, the courier will not deposit it into the smart locker. Instead, the courier will follow your building's standard delivery procedure — typically delivering directly to the concierge, security desk, or building staff if available. For very large or oversized deliveries, residents may need to arrange to be home to accept the package. We recommend coordinating with the courier at the time of ordering if you expect an oversized shipment.
ParcelPort’s guide to residential smart lockers is 22-packed pages answering the questions board members, builders and property managers have when considering a smart locker for your property’s parcel management needs.