The Smarter, Safer Way to Receive Parcels During Uncertain Times


Logistics innovations

The growing interest surrounding Smart Parcel Lockers, standalone devices that automate the process of receiving, storing, and dispensing parcels, most commonly for residential buildings, has primarily echoed the dramatic increases we’ve seen in the e-commerce industry.

As more consumers turn towards online options for shopping, they’re also looking for solutions that fall outside of the usual “buy it online – but make sure you’re home when it arrives” example.

Simple Solutions to Challenging Problems

The premise is simple…

  • Create a standalone series of lockers with slots to accommodate parcels of all sizes and shapes.
  • Include a CPU that ties all of these together (the Smart Parcel Locker host)
  • Use software allowing you to connect with couriers.
  • Offer an LCD screen and an ATM-like scanner with a keypad consumers can interact with.

In reality, such a simple system is much more complex as it must coordinate couriers efficiently dropping off parcels and enabling consumers to pick those parcels up at their leisure in seconds.

Today, let’s fast forward to adding COVID-19 into the equation where significant considerations are being brainstormed around the parcel delivery model. First and foremost, can the entire process be designed to be “touchless ”? Same convenience, same security, but designed to limit the “touchpoints” of those using the locker.

As it is now, our Smart Parcel Lockers limit human interactions. Consumers can pick up parcels by going to the locker, scanning a barcode (it’s sent to the consumer when their item is ready to be picked up), and after the slot door opens, they take their parcel out. However, we’re looking at other ways to produce a smarter, safer, more “Pandemic Proof” locker, ver 2.0.

Our Ideas

Bacteria and viru-resistant paint: Various paints and finishes are available that discourage the growth of harmful pathogens. These could be applied to all surfaces of the Smart Parcel Locker. A welcome addition to the fight.

Self-closing slot doors: One of the weak links of the current locker from being touchless is that after a parcel is picked up, the slot door has to be shut manually. Our idea is to have the slot door closed automatically once a sensor inside detects that has parcel has been removed during the pickup process. Similarly, after a courier deposits a parcel (sensor picks that up), the door closes automatically.

Photo of a ParcelPort residential smart locker
ParcelPort Smart Lockers serving a Toronto residential building

The parcel itself: It turns out that viruses like COVID-19 can live on cardboard for up to 5 days – something to consider. It also turns out that UV lighting can kill them. Our idea is to install UV lights in all slots, covering 360 degrees of the parcel and ultimately killing anything harmful on the surface. The lights themselves are economical, relatively simple to install, and can be programmed to turn off after a set period to limit utility costs.

Final Thoughts

‍Undoubtedly, Smart Parcel Lockers will become the “How did we live without this before” appliance that we’ll all take for granted over time. The question is, how will they evolve? The current crisis will pass, but what will we as a global community learn from the experience? One thing is certain, the sensitivities surrounding “social distancing” will endure for a while, and it’s our aim at Parcel Port to be ready with options in a culture of “touchlessness”.

To learn more about how your organization can maximize smart lockers to reduce cost, increase revenue, and delight your customers, contact the ParcelPort team online by visiting, email at or calling 1-800-818-0870.