Frequently Asked Questions


Have a question? Check out the most frequently asked questions and answers below. If you still have questions, please reach out to us anytime!

Photo of a ParcelPort Smart Locker

General Inquiries

Absolutely! The Parcel Port Smart Locker is yours to be used for any type of courier shipment, business or personal.

Outbound shipping is available from select ParcelPort smart lockers. Those smart lockers with this capability will have instructions on the screen or provided by the property manager where the smart locker is located. 

Technical Questions

·        Hold the QR code further away from the scanner (about 6-8 inches away)

·        Tilt the QR code towards the ceiling on an angle, observe that the red light is shining on the code

·        Turn up screen brightness (if it is on the phone)

·        Move the QR code around until it catches

You also have the option of entering your numeric pickup code on the keypad if the scanner doesn’t work.

Still need help?

Need more help? Our support line at 1-800-818-0870 is open Monday to Friday from 9AM-5PM EST. You can also e-mail us any time at or complete our online form here.