The 4 1/2 Costs of Retail Logistics

The 4 1/2 Costs of Retail Logistics

When thinking about logistics, many businesses will focus on the cost of getting their product from point A to point B. While that is undoubtedly a critical consideration for anyone with something to ship, many more logistics costs are involved than most people...
How a Poor Delivery Experience Impacts Retailers

How a Poor Delivery Experience Impacts Retailers

A customer’s delivery experience is an integral part of the retail experience. Yet, according to SAPIO Research, only 34% of customers said deliveries have improved.  More surprisingly, a whooping 73% have experienced a delivery failure within the last three months....
The Real Cost of Returns

The Real Cost of Returns

Retailers have begun to grapple with the high cost of customer returns. By some estimates, more than 10% of all consumer purchases return to their original retailer. The result creates billions in lost revenue. A sum exacerbated by the added costs associated with the...
Loyalty Lost with Long Lines

Loyalty Lost with Long Lines

The pandemic has forced many businesses to re-evaluate their operations. In many cases, retailers made significant changes to stay afloat. For retail businesses, this has meant everything from shifting their focus to e-commerce to shuttering their doors. However, as...