BOPIS is Broken: Here’s Why

BOPIS is Broken: Here’s Why

Buy online, pick up in-store,’ known colloquially as BOPIS, allows consumers to do their shopping at home and collect items from a brick-and-mortar store. While the offering emerged several years ago, BOPIS exploded into popularity at the onset of the pandemic....
The Growing Challenge of Returns in Retail

The Growing Challenge of Returns in Retail

Current retail return rates are the highest they’ve ever been. According to CNBC, between 5 and 10% of in-store purchases are returned. But that figure rises to 15-40% for online purchases. As customers continue turning online for their shopping needs, return...
Zero Day Delivery: The Smart Locker Solution

Zero Day Delivery: The Smart Locker Solution

When 2-day delivery first launched, many retailers were skeptical that it would catch on. The infrastructure required to provide this service felt unattainable for most businesses. But, with the growth of large online companies, retailers were pressured into offering...